Consumer Rights:

Refund policy:

The consumer has a cooling-off period of 7 working days in which to cancel the order. The cooling-off period commences the day after the goods are received by the consumer.

Any cancellation of the order shall be made in writing via email or post to Progressive Bikes Ltd within the cooling-off period.

The consumer has a duty to take reasonable care of the goods. The consumer will be entitled to a full refund for the goods, however any goods returned to the supplier will be at the consumer's expense or at a charge not exceeding the direct delivery or haulage costs.

Any complaints or cancellation of an order should be sent to: 8 Brookbank avenue, Chesterfield, Derbyshire, S40 4BA or info@progressive-bikes.co.uk

General Terms and Conditions:

Prices

The Prices for the Goods or Services include carriage, VAT, and other taxes or duties. Prices invoiced are calculated in respect of the quantity of Goods or Services actually delivered.
The Company shall have the right to adjust its prices for any increase in the price of materials, parts, labour, and transport. With respect to items sold by Progressive Bikes Ltd, we cannot confirm the price of an item until you order. Despite our best efforts, a small number of the items in our catalogue may be mispriced. If an item's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.

Carriage: Included to mainland UK unless otherwise stated. Delivery times are shown on the product page and in the checkout area.

Non delivery or damage: To goods must be notified immediately by telephone to Progressive Bikes Ltd and in writing by email to info@progressive-bikes.co.uk

Title: To the goods shall remain vested in us until payment has been made for such goods in full. We are authorised to enter any premises where such goods are stored for the purpose of exercising its rights to retake possession of goods for which payment is outstanding.

Conditions of Sale: All products and materials are sold as being as nearly as possible in accordance with the Supplier's published description, specification or sample. In the event of any failing to comply with the appropriate description, specification or sample, the Supplier will replace but will not in any event be liable for any other loss whether consequential or otherwise. Customers must satisfy themselves before using any material that it is suitable for their purpose and the Supplier will not be responsible for any loss incurred by the use of unsuitable material.

We will make every effort to deliver products ordered on the agreed date, but if for any reason we are unable to deliver then no liability whether in damages or otherwise for delay of whole or any part of the goods ordered arising from any cause whatsoever. Delivery shall be conditional upon access free from encumbrances and good roads being available to the company's vehicles to the place of delivery. If we or the delivery agent cannot gain access to the delivery address then additional costs may be incurred.

Force Majeure: If the Supplier is prevented from or delayed in delivery owing to inability to obtain necessary transport, or owing to labour disputes, strikes, lock-outs, fire, accident, Act of God, breakdown of plant used in the production or delivery or from any cause the Supplier shall not be liable for any loss or damage direct or indirect caused to the buyer by reason or failure or delay by the Supplier in delivering the materials.

Customer's Premises: The customer will at all times be responsible for the security and insurance of the products after a delivery has been made. The customer will comply with all requirements of Health & Safety Legislation. For delivery made on a kerbside delivery basis it will be the customer's responsibility to move the products from the place of delivery to the area of laying. The supplier accepts no responsibility for injury or damage caused to persons or equipment whilst on customer's premises.

English Law: These conditions and any contract or variation are governed by the law of England. Any disputes arising from these conditions or any contract or variation entered into by the company with the customer which cannot be settled in the ordinary course of business shall be referred to a single arbitrator in accordance with the arbitration act 1950 or any modification thereof for the time being in force.